The Branded App plan ships you a real native iOS + Android app under your restaurant’s name. Live in 5–7 days from when we receive your brand assets. Submission and store review are handled entirely by Eatsy: there’s no Apple/Google account on your side.

What we need from you

  1. Logo files: vector (SVG, AI, or EPS) preferred. PNG with transparent background as fallback. We need both square (for the app icon) and wide (for splash screens).
  2. Brand colors: hex codes for primary, secondary, and accent. Note: never #FFFFFF as your contrast color.
  3. Brand fonts: name and license info, or pick from our supported set (Montserrat, Poppins, Inter, etc.).
  4. App name: exactly how it should appear in the App Store. Most operators use their restaurant name.
  5. App description: one short (80 characters) and one long (4,000 characters). We can draft it if you give us a brief.
  6. Photos: for splash screens and feature graphics. Real food photos are preferred over stock.

What we do

  • Build the native app with your brand
  • Wire up your menu, loyalty, push notifications, and delivery routing
  • Submit to the Apple App Store and Google Play
  • Handle any Apple or Google review feedback

Apple App Store review

Typically 3–7 days. Apple reviews more strictly than Google: they check that the app actually works, looks polished, and follows their UX guidelines. We’ve shipped many apps, and rejection is rare. When it happens, the most common reasons are:

  • Privacy policy URL missing or broken
  • Login flow buggy
  • App crashes during review

We fix it and resubmit. That adds 1–3 days.

Google Play Store review

Typically 1–3 days. Google is faster and less strict.

Don't wait to start marketing. The app shows up in App Store search the day it goes live, but customers won't know to search for it unless you tell them. Plan a launch announcement (email, social, in-store signage) for the day after Apple/Google approval. Once your app is live, paste the App Store and Google Play URLs in Channels → Brand config → App Download Links so your Online Ordering shows download badges.

What customers see

When customers search the App Store or Google Play for your restaurant name, your app appears. They tap install, the app opens to a welcome screen with your logo, they pick EN or ES, browse your menu, and order. Loyalty status, push notifications, and order history all live inside your branded experience.

After launch

  • Push notifications: configure them in your dashboard (see the Push Notifications guide)
  • Loyalty integration: visible to app users at checkout (see Loyalty Program Design)
  • Updates: we push app updates as needed for new platform features. Zero work on your end.