Troubleshooting
When something breaks: internet outages, payment issues, sync failures, and app rejections.
Internet outage during service: what happens and what to do
Step-by-step guide for surviving an internet outage at your restaurant: what works offline, what doesn't, and how to recover when you're back online.
Apple rejected your Branded App submission: what to do
Diagnostic guide for the most common Apple App Store rejections of restaurant ordering apps and how Eatsy resolves them.
Menu items not syncing from Shift4: diagnosis and fix
When Shift4 menu items don't appear in Eatsy or show wrong prices, here's the systematic way to find and fix the cause.
Receipt printer not printing: diagnosis and fix
Orders are coming in but the kitchen printer is silent. Here's the systematic way to find the cause and get tickets printing again before the next order.
A customer can't pay at online checkout: diagnosis and fix
Card declined, checkout spinning, payment page erroring. How to tell whether the problem is on the customer's side or yours, and what to do about each.
An order isn't appearing on your dashboard: how to find it
A customer says they ordered, but nothing showed up on the tablet or in your Orders log. Here's the systematic way to find the order, or to confirm it was never created.
